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PromptCue Local Logs

When you experience issues with PromptCue, our built-in logging system can help diagnose the problem. PromptCue stores important debug information in your browser's localStorage under the key PC_promptCueLogs. By retrieving these logs and sharing them with our support team, you help us quickly identify and resolve issues.

Why Are Local Logs Important?​

  • Detailed Debug Information:
    The local logs capture key events and errors from your PromptCue session, which can reveal the root cause of issues.

  • Faster Troubleshooting:
    Sharing these logs with our support team (via support@promptcue.com) helps us troubleshoot and resolve issues more efficiently.

  • Privacy & Security:
    All logs are stored locally in your browser and are never transmitted to our servers unless you choose to share them.

How to Retrieve PromptCue Local Logs?​

Follow these steps to access and copy the local logs from your browser:

For Google Chrome​

  1. Open Developer Tools:

    • Right-click anywhere on the PromptCue webpage and select Inspect.
    • Alternatively, press Ctrl + Shift + I (Windows/Linux) or Cmd + Option + I (macOS).

  2. Navigate to the Application Tab:

    • In the Developer Tools panel, click on the Application tab.
    • If you don’t see it, click the double arrow (>>) to reveal additional tabs.

  3. Access LocalStorage:

    • In the left-hand sidebar, expand the Local Storage section.
    • Click on the entry for your website (e.g., https://promptcue.com).

  4. Locate the PC_promptCueLogs Key:

    • In the list of keys, find PC_promptCueLogs.
    • Click on it to view its value on the right-hand side.

  5. Copy the Log Data:

    • Select the entire value of the PC_promptCueLogs key.
    • Right-click and choose Copy, or use Ctrl + C (Cmd + C on macOS).

  6. Share the Logs:

    • Paste the copied logs into an email or text file.
    • Send the log data to support@promptcue.com for further analysis.

For Mozilla Firefox​

  1. Open Developer Tools:

    • Right-click on the PromptCue webpage and choose Inspect Element.
    • Alternatively, press Ctrl + Shift + K (Windows/Linux) or Cmd + Option + K (macOS) to open the Console, then switch to the Storage tab.

  2. Access Local Storage:

    • In the Developer Tools, click on the Storage tab.
    • Expand Local Storage and select your website (e.g., https://promptcue.com).

  3. Find and Copy PC_promptCueLogs:

    • Locate the key PC_promptCueLogs and copy its value as described for Chrome.
    • Share the log data with our support team.
Privacy Considerations

  • Review Before Sharing:
    Always review the log data to ensure that no sensitive personal information is included before sending it to our support team.

  • Clear Old Logs:
    If you’re troubleshooting recurring issues, consider clearing localStorage before reproducing the issue so that only relevant log data is captured.

  • Keep Your Browser Updated:
    Developer Tools functionality can vary with browser versions—ensure your browser is up to date for the best experience.

Need Further Assistance?​

If you encounter difficulties retrieving your local logs or if you have any questions, please visit our Support & Resources page or email us directly at support@promptcue.com.

By following these steps, you can easily extract the PromptCue Local Logs from your browser, helping our team diagnose and resolve issues more effectively. Your feedback and support are vital to improving the PromptCue experience!