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Capture Network Logs

When you encounter issues with PromptCue, capturing network logs can provide valuable insights into the HTTP data traffic and help our support team diagnose and resolve problems quickly.

This guide explains how to capture network logs using Google Chrome Developer Tools. While the steps below are focused on Chrome, similar procedures can be followed in other browsers.

Why Capture Network Logs?​

  • Diagnose Connectivity Issues:
    Network logs show the requests and responses between your browser and our servers, making it easier to pinpoint errors or latency issues.

  • Identify API Errors:
    A detailed network capture can reveal issues with API calls, authentication errors, or unexpected responses.

  • Speed Up Troubleshooting:
    Sharing these logs with our support team (at support@promptcue.com) helps us quickly identify the root cause and improve your experience.

How to Capture Network Logs in Google Chrome?​

1. Open Chrome Developer Tools​

  • Navigate to promptcue.com
  • Right-Click & Inspect:
    Right-click anywhere on the webpage and select Inspect from the context menu, or press Ctrl+Shift+I (Windows/Linux) or Cmd+Option+I (macOS).

2. Select the Network Tab​

  • Switch to Network:
    In the Developer Tools panel, click on the Network tab. This pane displays all the network requests made by the application.

3. Start Recording Network Traffic​

  • Start Recording:
    At the top left of the Network tab, ensure the recording button (a red circle) is active. If it’s greyed out, click it to start recording network activity.

4. Reproduce the Issue​

  • Refresh or Interact:
    Refresh the webpage or reproduce the specific issue you’re experiencing. As you interact with PromptCue, the network tab will log all HTTP requests and responses.

5. Save the HAR File​

  • Save Your Logs:
    Once you have captured the network traffic, click on the Export HAR icon (usually found as a download icon or within the menu of the Network tab).
  • Name and Save:
    Choose a location on your computer, give the HAR file a descriptive name (e.g., promptcue-network-logs.har), and save the file.

6. Share the HAR File​

  • Contact Support:
    Email the HAR file to support@promptcue.com. This file will help our team diagnose and resolve the issue more quickly.
Additional Tips

  • Clear Logs Before Capturing:
    Consider clearing the network logs before reproducing the issue. This ensures that only relevant data is captured.

  • Browser Variations:
    If you’re using another browser (e.g., Firefox or Edge), refer to their respective developer tools documentation for instructions on capturing network logs.

  • Privacy Considerations:
    Review the HAR file before sending it to ensure that no sensitive personal data is included.

Next Steps​

After capturing and sharing your network logs, our support team will review the data and work to resolve any issues you’re experiencing with PromptCue. For further assistance, you can also explore:

By following these steps, you can help us help you—ensuring a smoother and more responsive PromptCue experience.

Need further assistance? Contact our support team at support@promptcue.com.