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Capture Browser Console Logs

When you encounter issues while using PromptCue, capturing your browser's console logs can help us diagnose and resolve the problem quickly. This guide explains how to capture these logs using Google Chrome's Developer Tools. If you’re using a different browser, similar steps apply—refer to your browser's documentation for exact details.

Why Capture Console Logs?​

  • Identify Errors:
    Console logs provide detailed error messages and warnings that can pinpoint the root cause of an issue.
  • Troubleshooting Assistance:
    Sharing these logs with our support team (at support@promptcue.com) speeds up the troubleshooting process.
  • Improved Support:
    Detailed logs help us improve PromptCue and ensure a smoother experience for all users.

How to Capture Console Logs in Google Chrome?​

Follow these steps to capture your browser console logs:

1. Open Chrome Developer Tools​

  • Open promptcue.com
  • Right-Click:
    Right-click anywhere on the PromptCue webpage.
  • Select Inspect:
    From the context menu, select Inspect (or press Ctrl + Shift + I on Windows/Linux or Cmd + Option + I on macOS).

2. Select the Console Tab​

  • In the Developer Tools panel, click on the Console tab.
    This panel displays all logs, warnings, and errors generated by the webpage.

3. Reproduce the Issue​

  • Perform the actions that lead to the issue.

4. Capture a Screenshot or Copy Logs​

  • Screenshot:
    Take a screenshot of the entire Console log pane.
  • Copy Text:
    Alternatively, you can select the console output, right-click, and choose Copy to copy the text.

5. Share with Support​

  • Send to Support:
    Email the screenshot or the copied log text to support@promptcue.com to help our team diagnose the issue.
Additional Tips
  • Other Browsers:
    If you’re using Firefox, Safari, or Edge, similar developer tools are available. In Firefox, for example, press Ctrl + Shift + K (Windows/Linux) or Cmd + Option + K (macOS) to open the Console.
  • Clear Logs:
    It may be helpful to clear the console (click the clear button) before reproducing the issue so that only relevant logs are captured.
  • Privacy Considerations:
    Before sharing logs, review them to ensure no sensitive personal information is included.

Next Steps​

By following these steps, you’ll be able to capture the necessary information to help us troubleshoot any issues you encounter on PromptCue. Your console logs are a valuable tool in ensuring we provide you with the best possible support.